Back Office / Customer service - bilingual French/English - H/F

Contract:	Permanent position (CDI)
Start time:	As soon as possible
Location:	Paris area RER A - "Rueil-Malmaison" (15 min from Etoile / 20 min from Les Halles)
Teleworking:	Yes

Salary:	1^st year : > 50 k€ gross From 2^nd year on: significant increase depending on results.
Job level:	Cadre
Experience:	All levels of experience

Job description

Within a small team and in a pleasant work environment, you will perform customer service, back office, and administrative work.

Back office jobs:

You will do compliance verification on our clients' applications to open accounts
After analyzing the situation of our clients (finances, trading experience) you will make decisions in accordance with our procedures
You will follow up on the administrative opening of these accounts and inform our clients of the status of their applications
Working with the sales team, you will make sure that our regulatory obligations are met
You will contribute to updating our procedures

Customer service jobs:

Respond to customer service requests by phone and by email of active users of the ProRealTime software
Develop relationships of proximity and trust with these users
Participate in improvement of our software and trading activities

To allow you to accomplish your missions:

You will work in a small team of experienced workers who will contribute to your training
You will benefit from internal training:
- about regulatory compliance and anti-money laundering procedures
- about use of the ProRealTime Trading software
- related to the trading activity sector (placing orders in the market, technical analysis...)

Your profile

Recent graduates without previous experience may also apply for this job.

You are bilingual French/English.

You have a lot of motivation to learn new things to succeed in your job.
You are an organized and serious worker with good attention to detail.
You know how to work independently and have excellent capacity to adapt to new situations.
You have great people skills and are an excellent written and oral communication skills.
You have good mastery of common computer software (windows, office...)

Share your enthusiasm and experience with our teams by applying now!

Restaurant vouchers

Health benefits ("mutuelle")

Motivating salary

66 employees, 8 nationalities

Teleworking

Shower

Average age: 33

Pleasant work environment

What we do

We create software for retail and professional traders to help them perform in their Trading.

Our goal is to provide our customers with the best analytical and trading tools combined with one of the most competitive brokerage offers.

As part of a team of passionate people offering independence and responsibility, benefit from a great working environment to make the most out of your career.

Our company benefits from a high end image and active investors appreciate us for our constant technological innovation and financial expertise, which is recognized by our clients.

Founded in 2001
by two friends
from university

Employees

1,107k

users worldwide

18 million

orders executed in 2022

ProRealTime
30 avenue Edouard Belin, 92500 Rueil-Malmaison

Our offices are right next to the RER station, in a pleasant and lively district with many restaurants, parks and a walkway by the Seine river.

By public transportation :
- Take the RER A towards "Saint-Germain-en-Laye"
- Get off at the stop "Rueil-Malmaison"
- Exit "Rue des deux gares"
Our offices are across the street less than 200 meters away.

By car : Click here to see directions on Google Maps