Close a position and/or cancel pending orders

You'll find below the different ways to close open positions and cancel pending orders, for instance solutions which may be useful in case you do not have access to your ProRealTime Complete/Premium platform.

1st solution: from your computer, using the ProRealTime Complete/Premium platform

Close a position from the Portfolio window

  • From the main mindow, click on "Trading" menu and then "Portfolio".
  • From the lower part of the portfolio window, locate the line corresponding to the position you wish to close, and click on the red cross icon to place a market order to close the position.

Cancel a pending order from the "Order list" window

  • From the main mindow, click on "Trading" menu and then "Order list".
  • Select the "Pending orders" tab.
  • Locate the line corresponding to the pending order you wish to cancel, and then click on the red cross icon to cancel it.
  • Note that you can also click on the red cross icon at the top of the window to cancel all pending orders on all instruments.

From your charts

The following video tutorials explain how you can place orders, cancel orders, close positions from your ProRealTime charts.

2nd solution: from your computer, using the alternative web interface

  • From your PC, MAC or Linux, go to https://m.prorealtime.com.
  • Select "Start the mobile version from this computer".
  • Log-in using the same account number and password you use for the ProRealTime Trading website.

Close a position

  • Click on the "Positions" icon.
  • Locate the line corresponding to the position you wish to close, and click on the red cross icon to place a market order to close the position.

Cancel a pending order

  • Click on the "Orders" icon.
  • Use the dropdown menu to select "Pending orders".
  • Locate the line corresponding to the pending order you wish to cancel, and then click on the red cross icon to cancel it.
  • Note that you can also click on the red cross icon at the top of the window to cancel all pending orders on all instruments.

3rd solution: from your smartphone, using ProRealTime mobile

ProRealTime mobile ProRealTime mobile has the same user interface as the ProRealTime web interface described above. To access it:

1
From your smartphone, open your favorite web browser (ex: Safari, Chrome, Firefox)
2
In the address bar, enter m.prorealtime.com
3
Log-in using your ProRealTime Trading account number and password

4th solution: from your smartphone, using the Interactive Brokers mobile app

You can use Interactive Brokers (which is the account holder of your ProRealTime Trading account) to close positions and/or cancel orders.

  • Download and install the IBKR app for your iPhone or Android.
  • Log-in using the same credentials as for the account management interface.

5th solution: ask ProRealTime

  • Please note that ProRealTime provides services of reception and transmission of orders exclusively through its applications and does not provide those services via phone calls or email.
  • However, if you cannot close a position or cancel a pending order yourself in specific cases (ex: you have an internet connection issue, you experience a technical issue...), you can ask ProRealTime to manually transmit an order for you as explained below.
  • In such a case, ProRealTime will only accept market orders to close open positions and requests to cancel pending orders.

Send your request via the ProRealTime platform

To send us a request to close a position and/or cancel a pending order from your ProRealTime platform:

  • 1. From the menu of the main window, click on Help > Technical support
  • 2. Click on "Close positions"
  • 3. Read carefully the content of the window, then select the instrument concerned by your request the menu of the main window and finally click on "Send"
  • 4. Wait for the confirmation message. If you have a doubt that the request was sent, do not hesitate to call us.

Send your request via the contact page of our website

  • Login to your ProRealTime Trading account
    Note: if you send your request while not being connected to your account, it will not be processed for security reasons.
  • Click on the "Contact-us" tab
  • Describe your request in the message plane:
    • If you want to cancel a pending order: either ask to cancel all pending orders, or indicate the properties of the order to cancel : instrument name, quantity, side (buy/sell), type (limit, stop...).
    • If you want to close a position: indicate the instument name, quantity, side (buy/sell), and the type "market". Note that if you have pending orders on the instrument, they will also be canceled.
  • Click the "Send" button

Send your request by email

From your email address associated to your ProRealTime Trading account, send us an email and indicate :

  • If you want to cancel a pending order: either ask to cancel all pending orders, or indicate the properties of the order to cancel : instrument name, quantity, side (buy/sell), type (limit, stop...).
  • If you want to close a position: indicate the instument name, quantity, side (buy/sell), and the type "market". Note that if you have pending orders on the instrument, they will also be canceled.

Note: if you send your request from an email which is not the email address associated to your ProRealTime Trading account, it will not be processed for security reasons.

6th solution: ask Interactive Brokers

If you need to close a position or cancel an order by phone, you can also call Interactive Brokers at the numbers below.

Phone: (from Monday to Friday, London time)

  • before 8 am: +852 2156 7999
  • from 8 am to 5 pm: +41 41 562 0902
  • after 5 pm: +1 203 618 7791

Please note orders executed by phone are subject to additional fees.