Close account
To close your account, you must follow ALL the steps below. If you skip a step, you may be unable to continue the account closing process.
Step 1 - Close your positions and cancel your orders
You can close all of your positions directly through the platform using the "Portfolio" window (which can be opened from the "Trading" menu).
You can cancel all your pending orders directly from the "Order list" window of the platform (which can be opened from the "Trading" menu).
You may also refer to our dedicated webpage for other solutions to close your positions and cancel your pending orders.
Step 2 - Convert all your currencies
If you have made any profits/losses in a currency other than your base currency, you will need to convert them back into your base currency. You can do this directly on your platform (see our dedicated webpage).
Important Notes:
- A small residual amount may remain following conversions due to fluctuations in the currency market. Any amounts remaining under 5 USD (or equivalent) will be converted back to your base currency after a few days.
- You may have accrued interests (see the column "Interests (month)" in the Currency conversion window of your ProRealTime platform). These interests cannot be converted immediately. They will be reported on your cash and become convertible in the beginning of the following month.
- Any residual that remains on your account in a currency other than your base currency will be deducted from the amount you will be allowed to withdraw.
After converting your funds, wait 24 hours before withdrawing your funds. This lets you guarantee that all your recent operations (ex: currency conversions) are taken into account in your portfolio and no residual amount will prevent closing the account.
Step 3 - Save your activity statements
A few months after your account has been officially closed, you will no longer have access to your Account Management interface. You may want to save all of your statements using the "Reports" tab in your Account Management interface for tax declarations, etc...
You may refer to the section Activity Statement for detailed instructions to generate statements.
Step 4 - Withdraw your funds
You may refer to the section How to withdraw funds for detailed instructions to withdraw your funds.
Step 5 - Close your account
Once the above steps have been completed:
- Log in to your Account Management interface
- Click on Account settings at the bottom of the homepage (below Settings).
- Click on the gear wheel next to Close account.
- Follow the instructions on your screen.
Step 6 - Cancel your real-time access
Your real-time access will not expire automatically when you close your account.
Please follow the instructions below to end your subscription:
- Log in on ProRealTime Trading.
- Click on My Real Time Access at the upper left part of the members section.
- Click on the link Cancel all my subscriptions.
- Confirm your cancellation on the next page.
All your paying services on ProRealTime will stop automatically at the end of the month, whether you cancel today or on the last day of the month.
Notes:
- Once you have closed the account, you may re-open the account within a 2 years period starting at the opening of this account. You can do this directly via the account management.
- Please keep your account management login details (login name, password, security card) even after you have requested your account to be closed. You can check the progress of your account closure by logging in to the Account Management module and going to the "Close account" tab as described above.