Account Management

How to access "Account Management"

  • Click here to open the Account Management Interface.
  • Log in using the dedicated username and password.
    These credentials were given to you via your ProRealTime Trading session after the trading has been activated on your account.
  • If you have two factor authentication enabled on your account, enter the requested security numbers which are sent by email/SMS, or tap on the notification on your phone depending on your account settings.
  • If you want to learn more about the authentication process to access the Account Management or if you encounter any issue with this authentication, please visit our webpage dedicated to the authentication for the Account Management.

Add new trading permissions

To be able to place orders on an instrument, you need to request the corresponding trading permissions.

To request new trading permissions:

  1. Request the permission on our website.
  2. Request the permission on your account management.
Step 1 - Request the permission on our website

Once logged in on our website, go to the "Trading Permissions" section to check the trading permissions enabled on your platform and request new ones.

Step 2 - Request the permission on your account management

You may request new trading permissions on your account from the Account Management by following the instructions on our dedicated webpage.

Changes to your trading permissions do not apply immediately in your account management. These changes are generally effective within 1 to 2 business days.

Fund transfers

How to deposit funds

To deposit funds, please follow the two steps below. Each time you want to make a cash transfer to fund your ProRealTime Trading account, it is essential to create first a Deposit Notification to ensure the transfer is credited to your account. Without this deposit notification, your transfer may not be accepted, and therefore returned to the source account.

Step 1 - Create a deposit notification
  • Log on the Account management using your second login and second password (and your double authentication system if applicable)
  • From the main menu, click on Transfer & Pay, then Transfer Funds.
  • Click on Make a Deposit, then choose the currency in the drop down menu
  • Click on Use this method under Your Saved Deposit Information, then enter the amount of the wire transfer.

OR

  • Click on Get instructions for another deposit method under Select a new deposit method, then enter the required bank information and the amount of the wire transfer.
  • Click on the button Get Wire Instructions to display the bank account number and instructions for the wire transfer.
Step 2 - Deposit funds

Follow the instructions you get after creating the deposit notification to wire funds to your trading account.
You can then track the status of your deposit in your account management interface:

  • Log on the Account management using your second login and second password (and your double authentication system if applicable)
  • From the main menu, click on Transfer & Pay, then on Transaction Status & History

How to withdraw funds

To withdraw funds from your ProRealTime Trading account, please follow the two steps below:

Step 1 - Save your bank information
  • Log on the Account management using your second login and second password (and your double authentication system if applicable)
  • From the main menu, click on Transfer & Pay, then Transfer Funds.
  • Click on Make a Withdrawal.
  • Choose the currency in the drop down menu.
  • Click on the button Connect your bank below the SEPA or Bank Wire method. Please note that the offered withdrawal methods vary depending on the currency and country chosen. The SEPA and Bank Wire methods are both a withdrawal via wire transfer.
  • Give a Nickname (file name for identifying saved withdrawal bank information).
  • Select your bank country in the drop down menu, enter your IBAN and SWIFT Code if applicable.
  • Click on Continue and follow the on-screen instructions.
Please note that the withdrawal must be wired to:
  • an account in your name.
  • a standard bank account. Trading accounts cannot be used for transfers.
  • an account in the same currency as the currency of withdrawal.
Step 2 - Withdraw funds
  • From the main menu, click on Transfer & Pay, then Transfer Funds.
  • Click on Make a Withdrawal.
  • Click on Select next to the saved bank information.
  • Indicate the amount of your withdrawal.
  • Follow the on-screen instructions.

As soon as the transfer is done you will receive the funds on the chosen destination bank account within a few working days (standard delay for international wire transfers).

Important Notes:

  • To ensure the security of the transaction, you must enter the confirmation number sent to you by email. Moreover you must enter your second login and second password (and your security card if applicable).
  • The owner of the destination bank account must be the same as the owner of ProRealTime Trading account.
  • Interactive Brokers does not charge any fees for the first withdrawal of each month.
  • In the payment tracking details ("Transfer & Pay > Transaction History") you can find the fees if there were any charged by your bank (or by the intermediary bank if applicable). In order to get more information regarding the fees, please contact your bank.

Funds available for withdrawal

When you make a withdrawal, part of your funds may be unavailable for withdrawal due to the following restrictions:

  • Recently deposited funds: When you make a deposit, the funds are available for trading when the deposit is received. However, they are not available for withdrawal for three business days.
  • Funds in other currencies: You may only withdraw funds you have in the currency you choose for the withdrawal. Funds in other currencies will not be automatically converted to allow for the withdrawal. You may refer to our page about multi-currency accounts for more information on cash balance you may hold in other currencies, and how to convert them.
  • Margin for open positions: When you have open positions, part of your funds will be unavailable for withdrawal to make sure your account still meets the margin requirements for your positions after the withdrawal.
  • Negative cash balances: Similarly, when you have a negative cash balance in one currency, part of your funds will be unavailable for withdrawal to make sure your account value does not become negative or fall below the margin requirement to maintain such negative cash balance.
  • Accrued interests: If you have accrued interests, they will be deducted from the amount you can withdraw until they are reported to your cash in the beginning of the following month.

Issues with withdrawal

If you encounter any issues with your withdrawal, we invite you to perform the following checks to solve the issue.

Check 1 - Have you recently closed positions with profits?

If you have recently closed positions with profits, you may be unable to withdraw all your funds. Realized profits should become available for withdrawal within 1 to 2 business days.

Check 2 - Did you save your detailed bank information?

Before creating your withdrawal request, please start saving detailed information of the receiving bank, as indicated in step 1 of the section How to withdraw funds.

Check 3 - Did you validate your withdrawal request until confirmation token?

When making a withdrawal from your account management interface, Interactive Brokers will send you a confirmation token that you need to enter in the form to confirm the withdrawal. You should receive the confirmation token by email a few minutes after starting the process (warning: it can take up to 10 minutes before reception of the automatic email sent by Interactive Brokers). Make sure you complete all the withdrawal process, including the confirmation of the withdrawal with the token sent by Interactive Brokers.

Check 4 - Did you enter an available amount to withdraw?

Your withdrawal request can be rejected if you have indicated an amount higher than the available cash amount in a currency you hold on your account.

To check the available cash amount in your account on the day before:

  • Generate an Activity Statement for the latest date available (see the section Activity Statement above for how to generate this statement).
  • Go to the section Cash Report > [Currency you choose to withdraw] > Ending Settled Cash in the column Total.

As indicated in our page about multi-currency accounts, if you have converted all your currencies, a small residual amount may remain following conversions due to fluctuations in the currency market.

As your settled cash might change in terms of pennies/cents, please enter a round amount in your withdrawal request.

Check 5 - Did you verify the status of your request?

To check if your withdrawal request has been validated or rejected by Interactive Brokers and the reason why, please verify the status of your request in the account management interface as follows:

  • Log on the Account management using your second login and second password (and your double authentication system if applicable)
  • From the main menu, click on Transfer & Pay, then on Transaction Status & History
  • Click on the line of your request.
Only for IBUK accounts - Did you transfer all of your funds to the main segment?

This check is only if you have an open trading account with Interactive Brokers UK. If you have traded European Futures or Spot Metals, please move the funds resulting from these trades to the main segment of your account by following these instructions :

  • Log on the Account management using your second login and second password (and your double authentication system if applicable)
  • From the main menu, click on Transfer & Pay, then on Transaction Status & History
  • Select the account number followed by an F (the letter F corresponds to the sub-account dedicated to European Futures and Spot Metals)
  • Click on Internal Transfer.
  • In the Currency drop-down menu, select Full transfer.
  • Finally, click on Create internal transfer and follow the on-screen instructions.

Reports

The section Reports of your Account Management allows you to generate many different types of reports for your account. Depending on the sections they contain, these reports may give you an overview of the current state of your account (open positions, net asset value...) and/or details about your executed orders on the period of your choice.

Activity Statement

The Activity Statement gives you an overview of the state of your account at the end of the period you chose and its evolution during the period.

Interactive Brokers documented the different sections of your activity statements to provide a description of the different pieces of information presented in these statements.

Click on the question mark (?) next to the title of a section to access the description of this section and the fields it contains (only available in the statements generated in the "HTML/View" format).

To generate an Activity Statement:

  • From the main menu, click on Reports then on Statements.
  • In the Default Statements section, select Activity by clicking the arrow to the right of the corresponding line.
  • A popup window will allow you to select the period, the date, the format and the language of your statement.
  • Click on Run to generate the statement.
The daily statement is available at the end of the day (at midnight). If you want to see the trades of the current day, you may look at a Trade Confirmation Report.

Change the account details

Change your email address

When your email address changes, make sure you notify both ProRealTime and Interactive Brokers

Step 1 - Notify the change of your email address to Interactive Brokers
  • Click on User Settings at the bottom of the homepage (below Settings).
  • Click on the gear wheel next to Email Address in the Communication section.
  • Follow the on-screen instructions in order to enter your email address.
Step 2 - Inform ProRealTime
  • Log in to your ProRealTime Trading account, then go the Contact us page.
  • Write and send a message of your request indicating your new email address.
  • Send us a second message using your new email address to confirm that your email address is valid.

Change your postal address

When your postal address changes, make sure you follow the two steps below. Please note that this change will only be effective on your account once we have transmitted your proof of address to Interactive Brokers.

Step 1 - Register your new postal address in the IB account management
  • Log on the Account management using your second login and second password (and your double authentication system if applicable)
  • Click on Account settings at the bottom of the homepage (below Settings).
  • Click in the section Profile on the configuration icon (in form of a pencil) to the right of your first and last name.
  • Follow the on-screen instructions to register your postal address, and then click on Continue.
Step 2 - Send a proof of address to ProRealTime

Please send a valid proof of address by email to accounts@prorealtime.com. Make sure you specify in your email the new postal address that you registered in the Account Management.

The proof of your new postal address must be one of the following documents:

  • Bank account statement, less than 3 months old
  • Credit card statement, less than 3 months old
  • Household or property insurance bill less than 6 months old
  • Mortgage statement less than 6 months old
  • Government issued tax bill for property or personal tax less than 6 months old
  • Signed letter issued by a bank, less than 6 months old

Change your base currency

  • Log in to the account management interface using your second login and second password (and your double authentication system if applicable).
  • Click on Account Settings at the bottom of the homepage (below Settings).
  • In the Configuration section, click on the gear wheel to the right of Base Currency.
  • Select the base currency for your ProRealTime Trading account in the drop-down menu.
  • Click on Save.
  • Follow the instructions on the screen.

The modification will be taken into account within 24-48 hours.

Note that changing your base currency will not automatically convert the different currencies you have in your portfolio. To do that, please follow the instructions in our dedicated webpage.

Close account

To close your account, you must follow ALL the steps below. If you skip a step, you may be unable to continue the account closing process.

Step 1 - Close your positions and cancel your orders

You can close all of your positions directly through the platform using the "Portfolio" window (which can be opened from the "Trading" menu).

You can cancel all your pending orders directly from the "Order list" window of the platform (which can be opened from the "Trading" menu).

You may also refer to our dedicated webpage for other solutions to close your positions and cancel your pending orders.

Step 2 - Convert all your currencies

If you have made any profits/losses in a currency other than your base currency, you will need to convert them back into your base currency. You can do this directly on your platform (see our dedicated webpage).

Important Notes:

  • A small residual amount may remain following conversions due to fluctuations in the currency market. Any amounts remaining under 5 USD (or equivalent) will be converted back to your base currency after a few days.
  • You may have accrued interests (see the column "Interests (month)" in the Currency conversion window of your ProRealTime platform). These interests cannot be converted immediately. They will be reported on your cash and become convertible in the beginning of the following month.
  • Any residual that remains on your account in a currency other than your base currency will be deducted from the amount you will be allowed to withdraw.

After converting your funds, wait 24 hours before withdrawing your funds. This lets you guarantee that all your recent operations (ex: currency conversions) are taken into account in your portfolio and no residual amount will prevent closing the account.

Step 3 - Save your activity statements

A few months after your account has been officially closed, you will no longer have access to your Account Management interface. You may want to save all of your statements using the "Reports" tab in your Account Management interface for tax declarations, etc...
You may refer to the section Activity Statement for detailed instructions to generate statements.

Step 4 - Withdraw your funds

You may refer to the section How to withdraw funds for detailed instructions to withdraw your funds.

Step 5 - Close your account

Once the above steps have been completed:

  • Log in to your Account Management interface
  • Click on Account settings at the bottom of the homepage (below Settings).
  • Click on the gear wheel next to Close account.
  • Follow the instructions on your screen.
Step 6 - Cancel your real-time access

Your real-time access will not expire automatically when you close your account.

Please follow the instructions below to end your subscription:

  • Log in on ProRealTime Trading.
  • Click on My Real Time Access at the upper left part of the members section.
  • Click on the link Cancel all my subscriptions.
  • Confirm your cancellation on the next page.

All your paying services on ProRealTime will stop automatically at the end of the month, whether you cancel today or on the last day of the month.

Notes:

  • Once you have closed the account, you may re-open the account within a 2 years period starting at the opening of this account. You can do this directly via the account management.
  • Please keep your account management login details (login name, password, security card) even after you have requested your account to be closed. You can check the progress of your account closure by logging in to the Account Management module and going to the "Close account" tab as described above.